If you have a cable/dish/TV subscription that includes viewing or live streaming CNBC online, (confirm with your provider; Internet-only plans will not work) and are having streaming issues with the CNBC app on Amazon Fire TV devices, then please try the below steps that may help:
Try to log out and re-authenticate through TV Provider
- Sign out of your provider in the settings in the app.
- Sign in to your provider with the primary address on the provider account in the settings section of our app and try again.
Reset Fire TV device
- Press the Home button to return to the Amazon Fire TV home menu.
- Then go to Settings > My Fire TV > Restart
- Or you can also unplug and replug your device back in.
Force Stop the App
- Home button > Settings > Applications > Manage Installed Applications
- Select the CNBC app then Force-Stop the app, then Re-open it, and Try again.
Clear cache on the CNBC App
- Press the Home button to return to the Amazon Fire TV home menu.
- Then go to Settings > Applications > Manage Installed Applications.
- Select the CNBC app to clear its cache / data
- Select Clear cache / data
