If you requested a password reset but did not receive the email, here are some possible reasons and steps you can take to resolve the issue:
1. Check your spam or junk folder
Password reset emails can sometimes be filtered by your email provider. Be sure to check your Spam or Junk folder. If you use Gmail, also look in your Promotions tab.
To help ensure delivery in the future, add no-reply@cnbc.com and CustomerCare@cnbc.com to your trusted contacts or safe sender list.
2. Corporate email filters
If you’re using a work email address, the message may have been caught in your company’s email quarantine folder. If you do not have access, contact your IT department or system administrator to check if the email needs to be released.
3. You used a different email address
Your CNBC account might be registered under a different email address. Please double-check any other email accounts you may have used when signing up.
4. Your email address was removed from our system
If you requested data deletion or your account was inactive for several years, your email may have been removed as part of our regular data cleanup process to help protect user information.
If you believe this applies to you, you can create a new account using that email address or contact our Customer Care team here or email CustomerCare@cnbc.com for help.