If regular troubleshooting steps do not address your issue, please contact us at customercare@cnbc.com with the following:
TV OS and the model:
- From your Apple TV Homepage, go to Settings
- Click on General
- Go to About
CNBC App version:
- Go to App Store from your Apple TV Homepage
- Go to Purchased Apps and choose CNBC
- Scroll down to the Information
NRID:
- From your CNBC App, go to Settings > Contact Us
- From there, you should be able to find your NRID (it's a long code, so you can just take a photo if that's easier) and send it to us.