If you received a password reset email but the link does not take you to the correct page, here are some possible reasons and steps you can take to resolve the issue:
1. Confirm the link is still valid.
The password reset link expires 30 minutes after the email is sent. If it has been longer than 30 minutes, you will have to request a new one.
2. Confirm you are not signed in already
The Reset Password link only works if you are logged out of your account. You can check if you are already signed in by going to: www.cnbc.com/account/#profile
3. Try opening the link on incognito/private mode
4. Try copying the URL link and pasting it in a new browser
If the steps above still do not work, please contact CNBC Customer Care by filling out the webform here or emailing customercare@cnbc.com.