Troubleshooting the CNBC App on Roku

Updated

If the CNBC app on your Roku device is not working properly (freezing, buffering, not loading, or not letting you access content), try the methods below.

 

1. Sign out and sign in again

  • Settings > Sign Out (for CNBC Pro/CNBC+) OR TV Provider Sign Out (for TV provider users).

  • Sign in again with your credentials. For detailed steps, please see How can I watch CNBC on Roku?

  • If you can’t sign on Roku, test your credentials on cnbc.com/live-tv/.

    • If you can’t sign in on the web with a CNBC Pro/+ subscription, reset your CNBC password.

    • If you can't sign in on the web with your TV provider credentials, contact your TV provider.

  • If you can sign in, but the issue persists, go to Step 2.

2. Restart the CNBC app

  • Press the Home button on your Roku remote.

  • Highlight the CNBC app, press the Star (*) button, and select Close (if available).

  • Open CNBC again.

  • If the issue persists, go to Step 3.

3. Restart your Roku device

  • From the Roku home screen, go to Settings > System > System restart.

  • Open CNBC again.

  • If the issue persists, go to Step 4.

4. Remove and reinstall the CNBC app

  • Press the Home button on your Roku remote.

  • Highlight the CNBC app, press the Star (*) button, and choose Remove channel.

  • Important: Restart your Roku device after removing the channel to clear stored data.

    •  Settings > System > System restart.

  • Go to the Roku Channel Store, search for CNBC, and reinstall the app.

  • Open CNBC again.

Still having issues?

If the steps above do not address your issue, please contact us at customercare@cnbc.com with the following:

  • Detailed description of the issue.

  • Roku model and OS version: From the Roku home screen, go to Settings > System > About.

  • CNBC App version: Highlight the CNBC app on your home screen, press the Star (*) button, and check the version info.

  • Confirm you can stream CNBC on cnbc.com/live-tv/ - This helps us identify if the issue is with your account/credentials or the CNBC app on Roku. For detailed steps, see How can I watch CNBC on a web browser?

  • Confirm you can stream using other apps on your Roku device.

  • A screen recording or photo that clearly shows the issue you are facing.

  • Any other relevant information.

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